Privacy Policy

FRCA Experts Inc.

Effective Date: January 2025

At FRCA Experts Inc., we are committed to protecting the privacy and confidentiality of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, store, and protect personal information in compliance with applicable privacy laws and industry best practices. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect various types of personal and business information, including but not limited to:

1.1 Personal Identification Information

Full name, email address, phone number, and company details.

Job titles, professional affiliations, and business contact information.

Communication records including emails, chat messages, and phone call logs.

1.2 Business Information

Company name, industry type, business address, and professional details.

Payment and billing information, including invoices and transaction history.

Client preferences, feedback, and project specifications.

1.3 Project and Content Information

Documents, files, and materials submitted for translation, localization, reviewing, or consulting services.

Proprietary or confidential business information contained within project files.

Metadata and supporting materials provided for accuracy in translation and review.

1.4 Website Usage Data & Advertising Information

IP addresses, browser type, referring pages, geographic location, and user behavior on our website.

Cookies and tracking technologies used for analytical and advertising purposes.

Interaction data with advertisements displayed on our website.

Third-party analytics and ad network data related to site engagement.

2. How We Use Your Information

We use the information collected to:

Provide and Improve Services: Ensure the accurate and effective delivery of translation, localization, and consulting services.

Maintain Communication: Respond to inquiries, provide quotes, deliver completed projects, and maintain professional relationships.

Process Payments & Contracts: Invoice clients, manage transactions, and maintain legal agreements.

Enhance User Experience: Analyze website traffic and improve user interactions with our site.

Ad Services & Marketing: Optimize and personalize advertising displayed on our website, including tracking user interactions.

Ensure Security and Compliance: Prevent unauthorized access, comply with legal obligations, and protect against fraud or misuse.

We do not sell, trade, or rent personal information to third parties. Data may only be shared with third-party service providers or subcontractors when necessary for service fulfillment, and only under strict confidentiality agreements.

3. Data Security Measures

FRCA Experts Inc. employs robust security measures to safeguard all client data against unauthorized access, modification, disclosure, or destruction. Our data protection protocols include:

Encryption & Secure Storage: Personal and project-related information is stored in secure databases with encryption where applicable.

Access Control: Only authorized personnel have access to sensitive client data, and all employees are trained in data protection best practices.

Regular Audits & Compliance Checks: We conduct periodic security assessments to ensure continued compliance with data protection regulations.

Secure File Transfers: We use encrypted communication channels and file transfer protocols when handling sensitive documents.

Third-Party Security Compliance: We ensure that any third-party services we use (e.g., cloud storage, payment processors, analytics, and advertising platforms) comply with recognized security standards.

4. Data Retention Policy

We retain personal and project-related data only for as long as necessary to:

Fulfill contractual obligations and complete requested services.

Comply with legal or regulatory requirements.

Maintain business and financial records as required by law.

Once the retention period expires, personal and business data is securely deleted or anonymized. Specific retention timelines may vary depending on the type of data and applicable regulations.

5. Your Rights & Choices

As a client or visitor, you have rights regarding your personal data, including:

Access & Portability: Request a copy of the personal data we hold about you.

Correction & Updates: Ask us to correct or update inaccurate or outdated information.

Data Deletion: Request deletion of your personal data when it is no longer necessary for our operations.

Restriction of Processing: In certain circumstances, request that we limit how we use your data.

Objection to Processing: Object to data processing in cases where legal grounds apply.

To exercise these rights, please contact us at [your contact email]. We will respond to data requests in accordance with applicable data protection laws.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience. These cookies may collect information about your browsing behavior, such as:

Essential Cookies: Necessary for website functionality.

Analytical Cookies: Help us understand website performance and user interactions.

Marketing & Advertising Cookies: Used to display targeted ads and track engagement.

Third-Party Cookies: Placed by advertising and analytics providers to enhance advertising relevance.

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

7. Third-Party Services & Links

Our website may contain links to third-party websites or use external services for analytics, payment processing, advertising, or file storage. While we take measures to ensure these third parties comply with privacy standards, we are not responsible for their privacy practices. We recommend reviewing their policies before providing any personal data.

8. Legal Compliance & Disclosures

We may disclose personal information if required to do so by law, regulatory authorities, or legal processes. This includes:

Compliance with Legal Obligations: Responding to court orders, subpoenas, or law enforcement requests.

Protecting Rights & Safety: Preventing fraud, enforcing our terms of service, or safeguarding the security of users and our business.

Business Transfers: In the event of a merger, sale, or acquisition, client and business data may be transferred to the new entity with appropriate privacy protections.

9. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy as needed. Any changes will be posted on our website with the effective date. Continued use of our services after updates constitutes acceptance of the revised policy.

10. Contact Us

For any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us through our Contact form.

By using our services, you acknowledge and agree to the terms of this Privacy Policy.