Privacy Policy

FRCA Experts
Effective Date: October 2026

At FRCA Experts, we are committed to protecting the privacy and confidentiality of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, store, and protect personal information in compliance with applicable privacy laws and industry best practices. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect only the personal and business information reasonably necessary to respond to inquiries, provide our services, administer our business, and operate our website.

1.1 Personal and Business Information

Depending on your interactions with us, we may receive information such as:

Name, email address, phone number, company name, job title, and other business contact information.
Information voluntarily provided through our contact form, email, or other business communications.
Communication records relating to inquiries, quotes, projects, or services.
Billing and transaction information necessary for invoicing and business administration.
Client preferences, feedback, and project specifications.

1.2 Project and Content Information

In connection with translation, localization, reviewing, or consulting services, clients may provide:

Documents, files, and materials required to perform the requested services.
Proprietary or confidential business information contained within project files.
Metadata, reference materials, terminology, and other supporting information required for accurate translation, review, or localization.

1.3 Website and Technical Information

Our website is hosted using Wix and may use cookies and similar technologies necessary for the operation, security, and functionality of the website. Depending on your cookie preferences and the website features in use, certain technical or website usage information may also be processed.

FRCA Experts does not use personal information for behavioural advertising or profiling and does not sell personal information.

2. How We Use Your Information

We use information collected through our website and business activities to:

Provide Services: Deliver translation, localization, reviewing, and consulting services.
Maintain Communication: Respond to inquiries, prepare quotes, communicate about projects, deliver completed work, and maintain professional relationships.
Process Payments and Contracts: Issue invoices, maintain transaction records, and administer contractual relationships.
Operate and Improve Our Website: Maintain website functionality and, where applicable and permitted by your cookie preferences, understand basic website usage.
Meet Legal and Business Requirements: Maintain required records, protect our systems and business, and comply with applicable legal obligations.

We do not sell, trade, or rent personal information to third parties. Information may be communicated to service providers when reasonably necessary to operate our business or provide requested services, subject to applicable confidentiality and privacy requirements.

3. Data Security Measures

FRCA Experts takes reasonable administrative and technical measures appropriate to the nature of the information it holds to protect personal and confidential information against unauthorized access, use, disclosure, loss, or alteration.

No method of electronic transmission or storage can be guaranteed to be completely secure.

4. Data Retention Policy

Personal information is retained only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet applicable legal, tax, accounting, contractual, and business requirements.

Project files and related communications are retained only for as long as reasonably required for service delivery, legitimate business purposes, or applicable contractual or legal obligations.

When personal information is no longer required, it is securely destroyed in accordance with applicable requirements.

5. Your Rights & Choices

Subject to applicable Québec privacy legislation, you may have the right to:

Access: Request access to personal information held about you.
Rectification: Request correction of personal information that is inaccurate, incomplete, or outdated.
Withdrawal of Consent: Withdraw consent to the use or communication of personal information where processing is based on consent, subject to applicable legal and contractual restrictions.
Other Applicable Rights: Exercise any additional rights regarding your personal information provided by applicable privacy legislation.

Requests concerning your personal information may be directed to:

Privacy Officer
FRCA Experts
contact@frcaexperts.ca

Requests will be handled in accordance with applicable privacy legislation.

6. Cookies & Similar Technologies

Our website uses cookies and similar technologies. Some cookies are essential to the proper operation, security, and functionality of the website.

Other cookies, such as analytics cookies, may be used depending on the website features enabled and your cookie preferences. Where required, non-essential cookies are subject to the choices provided through our cookie consent mechanism.

FRCA Experts does not use cookies for behavioural advertising or targeted advertising.

You may manage available cookie preferences through the cookie settings provided on our website and through your browser settings. Disabling certain cookies may affect website functionality.

7. Third-Party Services & Links

Our website and business operations may rely on third-party service providers, including website hosting, email, cloud, payment, file-transfer, or other technology providers.

Personal information may therefore be processed or stored by service providers acting on our behalf, including providers located outside Québec. Where applicable, FRCA Experts handles such communications in accordance with applicable privacy requirements.

Our website may also contain links to third-party websites. FRCA Experts is not responsible for the privacy practices of independently operated third-party websites, and we recommend reviewing their privacy policies before providing personal information.

8. Legal Compliance & Disclosures

We may use or disclose personal information where permitted or required by applicable law, including:

Legal Obligations: Responding to lawful requests, court orders, regulatory requirements, or other legal processes.
Protection and Security: Protecting our legal rights, preventing fraud or misuse, and protecting the security of our business and services.
Business Transactions: If FRCA Experts undergoes a sale, restructuring, transfer, or similar transaction, information may be transferred where permitted by applicable law and subject to appropriate privacy requirements.

9. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy as needed. Any changes will be posted on our website with the effective date. Continued use of our services after updates constitutes acceptance of the revised policy.

10. Contact Us

For questions or concerns about this Privacy Policy, our handling of personal information, or to exercise your privacy rights, please contact:

Privacy Officer
FRCA Experts
contact@frcaexperts.ca

You may also contact us through our website's Contact form.

By using our services, you acknowledge and agree to the terms of this Privacy Policy.